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Analyst, Business Applications

  • Quang Nam
  • Team Leader / Supervisor
  • Permanent
  • 5 - 7 Years
  • Negotiable
  • IT
  • Casino
  • Unlimited

Job Benefit

  • Insurance
  • Allowances
  • Employee Shuttle Service
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave
  • Sport Club

Job Description

Duties may include but not limited to:

  • Assess user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools 
  • Act as a focal point for communicating related system problems within the department and collaborate with other teams and vendors on changes, fixes, and updates
  • Analyze and document business requirements and business processes and translate them into specifications and design
  • Coordinate activities between process owners, users, software developers, system administrators and managers
  • Assist with the release process for applications which includes effective department wide and end user communication 
  • Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications 
  • Develop processes to continuously monitor the quality and integrity of data;
  • Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies 
  • Keep abreast of new developments and forecasts future trends in the area of application integration in the healthcare industry
  • Maintain a strong understanding of technology and its application to achieve business objectives
  • Prepare analysis and or proposals for other enterprise departments when necessary
  • Develop training content and provide training to users
  • Provide ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required.

Job Requirement

  • 5 or more years of professional experience with preferably 2 years in the casino industry.
  • Strong knowledge of business application development in with SQL Server, testing, preferably in the casino field
  • Experience in a variety of data integration technologies – ETL, flat files, XML, SOAP, etc.
  • Knowledge and understanding of goals and the interdependencies of functional departments and groups (in casino industry) and the ability to lead large-scale complex IT projects in addressing overall business needs
  • Knowledge of informational technology disciplines; e.g., software applications and interfaces, production operations, quality assurance and systems management, etc. 
  • Excellent written, oral, instructional, presentation, and interpersonal skills focused on motivation and positive attitude
  • Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
  • Strong analytical, communication skills and problem-solving skills.


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