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Hoiana Management

Hoiana Management provides operational support to our business partners through oversight, services and resources.

External Services Manager

  • Quang Nam
  • Manager
  • Permanent
  • Bachelor
  • 5 - 10 Years
  • Negotiable
  • Engineering
  • Hoiana Management
  • 15/08/2019

Job Description

1. Operation and Maintenance

- Ensure the smooth daily operation of all external services included Transportation/ Golf/ Laundry and Staff Village.

- Direct the maintenance staff on small repairs, such as patching drywall, fixing faulty wiring, or unclogging drains.

- In more complex problems, to consult blueprints or product manuals to fix boilers or air-conditioning motors.

- Assign staff to repair sprinklers and other Fire Safety equipment.

- Act as manager of maintenance workers and responsible for their training and mentoring.

2. Budget

- Supports the Senior Manager - Project Management in preparing the annual Engineering budget.

- Reviews components of the budgets prepared by Senior Managers to help identify improvements, better accuracy and the like.

- Assist in monitoring progressive expenditure and implementation of the associated works.

- Provides support to Senior Managers in identifying opportunities to improve

3. Standard Operating Procedures

Assist the Senior Managers in streamlining and upgrading SOP’s.

4. Energy Conservation

- Monitors application of Energy Conservation and utility saving initiatives.

- Reinforces the concept and accountability for energy and utility saving based on the principle that “users are accountable for wastage” and Engineering will support their efforts while ensuring a reliable and efficient supply.

5. Customer Service

Establishes regular dialogue with other Divisions and Departments, i.e., internal and external customers, to resolve concerns that may arise and identify improvements.

6. Training Program

- Assist Senior Managers in implementing training programs covering technical operations and management issues.

- Coordinates with other divisions and departments for training on Engineering and Energy conservation is extended to them.

7. Fire & Life Safety

Supports the Senior Manager, Fire & Life Safety in all aspects related to ensuring that SOP’s are implemented by all Divisions and Department and that training is extended to all staff as require.

8. Reports

- Prepares timely report in accordance with the approved scope and format affecting the “Operations” department, efficiency, costs and the like.

- Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.

- Report accidents, injuries, and unsafe work conditions to superior.

- Performs other reasonable job duties as assigned by superiors from time to time.

Job Requirement

1. Educational Qualifications

Degree or Advance Diploma in either Mechanical or Electrical Engineering and a registered license holder in either of these disciplines.

2. Work Experience

- 5-10 years’ experience in the Maintenance and Operation of Building Services including architectural and finishes in four of five-star hotels/ Apartment in the capacity of Assistant Chief Engineer or similar.

- Experience in Engineering Budget Forecast and Budget Control.

2.1 Skills Competencies

- Good working knowledge in PC skills and use of all MS Office applications, including outlook.

- Excellent Technical knowledge in either mechanical or electrical engineering related to building services for hotels.

- Good working knowledge for all building services used in 5-star hotels including audio visual systems, security systems and the like.

- Good leadership and able to make sound decision and perform other duties.

- Good problem-solving skills, hands on approach with attention to detail.

2.2 Languages

Proficiency in both spoken and written Vietnamese& English is a must.


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