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Hoiana Management

Hoiana Management provides operational support to our business partners through oversight, services and resources.

Public Area Supervisor

  • Quang Nam
  • Team Leader / Supervisor
  • Permanent
  • College
  • 1 - 2 Years
  • Negotiable
  • Front Office
  • Hoiana Management
  • 15/04/2019

Job Benefit

  • Insurance
  • Allowances
  • Employee Shuttle Service
  • Uniform
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

Scope of Position:

Public Area Supervisor role is responsible for directing and co-ordinating in cleaning all entire public areas including corridors, common lounges, elevators, staircases, lobby, offices, recreation rooms, gym room, karaoke rooms, walkways, sport courts, parkings, entrance and all other indoor and outdoor public areas, ensures quality of public area cleaning complies with highest standards.

All responsibilities are to be performed in accordance with the highest Village standards, Company policies, practices and procedures, as well as within the framework and intent of the Vision of Hoiana Management property.

Responsibilities and Accountabilities:

  • Controls and applies strictly regulations of the Village and the department.
  • Prepares daily worksheet/checklist, assigns work to staff and monitors to ensure all assigned tasks are completed timely.
  • Conducts daily briefing with the staff before starting the shifts.
  • Conducts walk through all entire public areas to inspects for comformance to prescribed standards of cleanliness and readiness.
  • Checks the public area equipment and facilities; informs Housekeeping office to record any damages and prepare maintenance request for repairing.
  • Informs Housekeeping office about the status of the public areas, equipment and facilities after inspecting.
  • Investigates complaints regarding pubic area cleaning quality and takes immediate corrective action.
  • Receives worksheets/checklists completed by public attendants and file all operational documents properly.
  • Checks daily amenities and condition of tools after public attendants finish their shift.
  • Records any incident on the housekeeping logbook.
  • Records all lost and found items and keeps them to the lost and found cabinet.
  • Checks all stores, pantries and makes sure all doors are locked securely and all electricity applications are turned off.
  • Checks and makes sure an adequate amount of public attendant supplies for the day.
  • Support Housekeeping Supervisor when the person of this role is absent.
  • Coaches and conducts on-the-job training to improve staff skills.
  • To comply with all standards of performance, operational policies, practises and procedures.
  • Other tasks assigned by Staff Village Management.

Job Requirement


  • Vocational degree and a higher education completed required.
  • Two years of experience in similar role in large-scale Hotels/Resorts or Staff Accommodation Facility.
  • Ability to communicate fairly in the English and Vietnamese language. 
  • Good and professional communication & presentation skills, both oral and written.
  • Effective at fostering productive relations with peers and residents
  • Well organized, multitask, detail oriented, problem solving.
  • Must be able to work self-directed, handle a fast-paced, busy, under pressure and meet deadlines with attention to detail.
  • Must have the ability to respond to difficult or stressful situations with tact and diplomacy.
  • Microsoft Office knowledge is required.


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