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Rosewood Hotels

Established in 1979 Rosewood is a distinctive collection of highly individual, luxurious, residential-style hotels inspired by the culture, history and...

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Secretary – Food and Beverage

  • Da Nang, Quang Nam
  • Experienced (Non - Manager)
  • Permanent
  • Bachelor
  • 1 - 3 Years
  • Negotiable
  • Administration, Food and Beverage service
  • Rosewood Hotels
  • 1
  • 15/11/2019

Job Benefit

  • Insurance
  • Employee Shuttle Service
  • Uniform
  • Incentive bonus
  • Annual Leave
  • Accommodation – HOIANA Village

Job Description

  • Provides administrative support to Division Head and ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
  • Locates and attaches appropriate file correspondence to be answered by Division Head.
  • Types, files, and upkeeps all private and confidential matters related to the department.
  • Sets up a systematic and efficient filing system (soft copy only), both for hardcopies as well as all electronic data, that enables quick retrieval.
  • Ensures all files (soft copy folders) are kept up-to-date at all times.
  • Prepares the relevant materials for all meetings attended by the Division Head: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and ad hoc meetings.
  • Answers telephone and gives information to callers or routes call to appropriate official and places outgoing calls.
  • Makes copies of correspondence or other printed matters where necessary.
  • Types, takes dictation and minutes, draft letters, files and traces and composes correspondence.
  • Monitors and maintains the proper appearance of the Division’s office area.
  • Maintains organized files.
  • Reads and routes incoming mail and outgoing correspondences.
  • Handles outgoing mails by courier.
  • Ensures travel authorization forms are fully completed and signed by the respective executive before handing over to the Director of Finance for signature.
  • Handles monthly requisition of stationeries/general and dry goods stores.
  • Checks and updates employees’ attendance records for Division Head’s approval and obtain individual employee’s signature before forwarding it to Paymaster.
  • Handles franking of mails for the Division.
  • Ensures the delivery of brand promise and provides exceptional guest service at all times.
  • Provides excellent service to internal customers in other departments as appropriate.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Greets visitors, ascertains nature of business, and directs visitors to appropriate employee.
  • Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.

Job Requirement

  • Possess a minimum 1 year of working experience in related field for this position
  • Able to multi-task, responsible, resourceful and proactive with a sense of urgency
  • Excellent command of English (spoken and written) is essential
  • Well organize, conscientious and attentive to details
  • Competent in internet usage and MS Office (i.e. MS Word, Excel and Power Point)
  • People and customer oriented, motivator and self-starter

 

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