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Senior Manager, Information Technology

  • Quang Nam (Thang Binh District)
  • Manager
  • Permanent
  • Bachelor
  • 5 - 10 Years
  • Competitive
  • IT
  • Casino
  • 1
  • Unlimited

Job Benefit

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

A highly-motivated individual who will be dealing with all incidents in and out of business hours. Support Corporate IT and IT Senior Management in the maturity of the function to support the IT Management changes to strategies, improvements and processes to best practice.


Develop effective relationships with senior business and IT stakeholders. Be responsible for a timely resolution of all IT Incidents with clear and effective communications to our business areas. Responsibility to ensure that all problems are prioritized and managed.


Responsibilities for the role include:

-          Act as the main escalation point

-          Responds to escalated issues and make sure issues are resolved in a timely manner

-          Oversees help desk activities

-          Oversees the administration and maintenance of computer stations and any installed software.

-          Builds and maintains vendor relationships and manages the purchase of all IT related hardware and software

-          Work with Corporate IT on standardized IT hardware and software including setup.

-          Work with Corporate IT in IT related communications, administration, planning, implementation and support (e.g. Requirements gathering, Infrastructure, Security, Systems)

-          Maintain effective communication across the board in terms of technical team members, Senior Stakeholders and IT stakeholders.

-          Take full responsibility for backup and restore of IT systems

-          Build a knowledge base and recovery plan to constantly drive forward improvement

-          Ensures that company IT assets are maintained responsibly.

Job Requirement

Key skills and experience required:

-          Proven track record of IT incident management within a technical environment preferably on Casino gaming if not financial organization

-          Excellent influencing skills with the ability to gather teams up quickly to get a resolution

-          Technical knowledge key (i.e. Networks, Infrastructure, Security, VOIP, Gaming Systems)

-          Happy/Ok to work overtime and respond to emergencies on non-office hours.

-          Excellent communication, interpersonal and influencing skills are a must!

-          5-year experience in the Information Technology industry

-          Strong management and leadership skill.


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